Homon Refund and Return Policy

Welcome to Homon.in We value your trust and aim to provide the highest quality of service and products. However, we understand that issues may arise, and for that reason, we’ve created this Refund and Return Policy to clearly outline the conditions and steps related to returns and refunds. Please read this policy carefully before making a purchase. By shopping on our website, you agree to the terms of this policy.

1. General Policy Overview

At Homon.in, we strive to ensure our products reach you in perfect condition. However, in rare cases where a product is received broken or damaged, we allow a return within 7 days of delivery. We do not accept returns for wrong color, size, designing problem or product selection. Refunds are only issued if your product is undelivered or if we are out of stock.

We encourage all customers to thoroughly review product details, sizes, colors, and specifications before placing an order.

2. Return Policy

2.1 Conditions for Return

Returns are only accepted if:

  • The product was received broken or damaged during transit.
  • You report the issue within 7 calendar days from the date the product was delivered.
  • You provide photographic evidence of the damage as proof.

If your return request does not meet the conditions above, we will not be able to process your return.

2.2 Non-Returnable Cases

We do not accept returns in the following situations:

  • You ordered the wrong size.
  • You selected the wrong color.
  • You changed your mind after receiving the product.
  • You found a better price elsewhere.
  • The product shows signs of use, wear, or alteration.
  • Returns requested after 7 days of product delivery.

Please understand that due to the nature of online shopping and logistical constraints, we cannot accept subjective reasons for return (such as personal preference or buyer’s remorse).

2.3 Return Procedure

To initiate a return for a broken or damaged product, follow these steps:

  1. Contact us at  within 7 days of delivery.
  2. Provide your order number, contact information, and a clear description of the issue.
  3. Attach photos showing the damaged or broken product in the same condition it was received.
  4. Wait for our confirmation email which will include instructions for return shipping.

Returns without prior communication will not be accepted or processed.

3. Refund Policy

3.1 Conditions for Refund

We offer refunds only under the following conditions:

  • Your order was never delivered due to courier issues or address errors not caused by the customer.
  • The product you ordered is out of stock after your purchase.

In both scenarios, a full refund will be issued to the original payment method.

3.2 Refund Timeline

Refunds are processed within 10 business days from the date:

  • We confirm your item was undelivered, OR
  • We notify you that the product is out of stock.

Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.

3.3 Refund Exclusions

Refunds will not be issued for the following reasons:

  • You didn’t like the color, style, or size.
  • The product was delivered as ordered and in working condition.
  • You provided an incorrect delivery address.
  • You failed to receive or collect the parcel due to your unavailability.

We appreciate your understanding in helping us keep our prices fair and logistics efficient by limiting refund scenarios.

4. Damaged or Broken Products

We take special care in packaging to ensure that products arrive in pristine condition. However, if your product is visibly broken or defective, you may be eligible for a return and replacement.

To be eligible:

  • You must report the damage within 7 days of receiving the product.
  • You must provide photographic proof of the damage.
  • The item must be unused, in its original packaging, and in the same condition you received it.

Once the return is approved and the damaged item is received at our facility, we will either:

  • Send a replacement (if available), or
  • Offer a full refund (if replacement is not possible).

5. Out of Stock and Undelivered Orders

5.1 Out of Stock After Purchase

On rare occasions, a product may go out of stock after your order is placed. In such cases:

  • We will inform you as soon as possible.
  • You will be offered a full refund within 7 business days.

5.2 Undelivered Orders

If your package is lost in transit or fails to be delivered due to no fault of yours:

  • We will investigate the issue with the courier.
  • If confirmed as undelivered, a full refund will be issued.

Please note: If the failure to deliver is due to incorrect or incomplete address information provided by you, we are not responsible for refund or replacement.

6. Exchange Policy

We do not offer exchanges at this time. Due to our strict inventory and quality control process, we are unable to accommodate product exchanges.

7. Shipping Costs

  • Return shipping costs for eligible returns (i.e., broken products) will be covered by us.
  • If the return is ineligible or not due to our error, shipping costs are non-refundable and are the responsibility of the customer.

8. How to Contact Us

If you have any questions or would like to initiate a return or refund, please contact our customer support team:

Email: contact@homon.in
Phone:  
Hours: Monday to Friday, 9 AM – 6 PM

We aim to respond to all inquiries within 48 hours.

9. Final Notes

  • Homon reserves the right to change or update this Refund and Return Policy at any time without prior notice.
  • It is the responsibility of the customer to review this policy before completing a purchase.
  • All decisions made by Homon.in regarding returns and refunds are final.

Thank you for shopping with Homon.in. We appreciate your trust and look forward to providing a seamless and satisfying shopping experience. If you ever have an issue with your order, please don’t hesitate to reach out—we’re here to help.

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